Delete your account

Download your data first

Before you delete, use Download your data. It's on the delete screen, in the app's settings and on the website's Account page. You get a .zip of what you entered (customers, schedules, messages, job reports, photos) as spreadsheets that open in Excel, Numbers or Google Sheets. A crew member's download covers only their own job reports and their messages with the owner. If you're not part of a business, it's your account details.

How to delete

• iPhone: Settings → Delete account.
• Android: More → Account → Delete account.
• On this website: sign in, then Account → Delete account.

You'll see exactly what will be deleted, then type DELETE to confirm. We email you a confirmation.

What gets deleted

• Owner: the business and everything in it: customers, schedules, messages, photos, voice notes, crew and your sign-in. If you pay for a business number, the subscription is cancelled and the number released, so you won't be charged again. Your crew lose access and get an email.
• Crew member: your sign-in and access to the business. Job reports you made stay in the business's records, under your name.
• Not part of a business: your sign-in. There's nothing else to delete.

How long it takes

Deleting in the app or on this website happens right away and can't be undone. Backups roll off within 30 days. Billing records we're required to keep by law are kept for as long as the law requires.

Can't sign in?

Email support@nimbus-nova.com from the email address you sign in with, with the subject “Delete my TheIntern account”. Tell us if you're the owner or a crew member. We'll confirm by email and delete within 30 days, and can send you a copy of your data first.

Texts on your phone

Deleting your account doesn't delete texts stored on your phone or your customers' phones.