Support
Last updated October 7, 2026
Common questions
I can't sign in.
Use the same Google, Apple or email account you signed up with. If an email link expired, ask for a new one from the sign-in screen. Still stuck? Email us from the address on the account.
On Android, what does “Set as your texting app” do?
It lets TheIntern send and receive your texts, so customer conversations, drafts and requests live in one place. You can switch back to another texting app anytime in your phone's settings; your texts stay on your phone.
How do I add my crew?
Open More → Crew and invite each person by email. They sign in with that email and see only their own jobs, plus messages from you. They never see customer conversations or prices.
Do my crew see my texts with customers?
No. Customers only talk to you. To give your crew context, open the customer's conversation and share the messages they need, or a short summary you check first.
What is the business number?
An optional paid plan that gives your business its own number, separate from your cell, with texts sent and received right in the app on iPhone and Android. See pricing.
Why do you need my card for the business number?
Registering a number with the carriers costs us money up front. Your card isn't charged before the number goes live, and your first month after that is free. If you cancel during the free month, a one-time $25 fee covers the registration. If the carriers don't approve your business, there's no fee.
How do I cancel my subscription?
Sign in on this website, open Account, and choose Manage billing. You keep the plan until the end of the paid month.
Your data
To get a copy of your data or delete your account, see Delete your account. Our privacy policy explains what we keep.